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Frequently Asked Questions

1) What are the steps to update the contact details,medical information and provide consents?

  • a) Login with your SingPass
  • b) One time consent for data sharing - Data Protection Policy
  • c) Search for your child using NRIC/BC/FIN or Name and Date of Birth
  • d) Fill in / Update contact details, medical information and consents
    1. For first time log-in
      Parent/guardian will be able to fill in consent and medical information for their child / ward.

    2. For subsequent log-in (i.e. there was previous submission via Child Consent Portal)
      Parent/guardian will be able to view the previous submission.
      • If update is required, please go to the DECLARATION section (at the bottom of the form) and select "I want to UPDATE the medical information...". The form will then be enabled for updating.

      • If no update is required, please select "I declare that there is NO CHANGE to my submission..." and click 'Next' button to proceed.

  • e) Review and acknowledge
  • f) Logout from the portal
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  • This will take about 10 minutes to complete.

2) I am having problem with my SingPass Account.

  • For all SingPass related questions, please go to https://www.singpass.gov.sg for more information.

3) The portal prompted that HPB has not received my child's / ward's enrolment information.

  • a)Why?

    HPB receives the enrolment information progressively in batches.
    Please rest assured that as long as your child/ward has been successfully enrolled to the school, HPB will receive the updated information progressively.
    If you have provided your email address via the e-Service "Child Consent Portal", you will be notified via email once HPB has received your child's / ward's enrolment information.

  • b)What should I do?

    Parents /Guardians of P1 and S1 students, whose child's / ward's information is not yet available will be prompted to provide their email address for the system to notify them when it is available.

    Provide your email address by following below steps.
    Step 1: Click on the word "here" (refer to the screenshot below)

    Step 2: Enter your email address in the textbox and click on the Submit button as shown in the screenshot below.
    Step 3: You will see the below message upon successful submission of your email address. You will be notified via the provided email address when HPB has received your child's / ward's enrolment information.

4) The letter given to me stated that I need to give online consent by 15 Mar. What should I do in the event that my child's/ward's information is still not received by HPB nearer the date? What should I do if I need to obtain a hardcopy of the consent form due to problems encountered with Child Consent Portal?

  • For Primary School consent
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  • For the Primary School Dental Programme and Primary School Health Screening & Immunisation Programme, parents / guardians may call the staff in the school dental clinic and request for hard copy consent forms.
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  • For Secondary School consent
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  • Hard copy consent forms for the Secondary School Dental Programme will be distributed to those secondary 1 students who have not submitted consent online by March of the year.

5) I did not tick my child is left handed, but the statement "My child is left handed. Please give injection in right arm." is still being shown.

  • a)If the checkbox is ticked for "My child is left handed. Please give injection in right arm.", in the Review page there will be a tick in the checkbox as shown in the diagram below.

    This indicates that you have opted for your child to have injection in the right arm.

  • b)If the checkbox is not ticked for "My child is left handed. Please give injection in right arm.", in the Review page there is no tick in the checkbox as shown in the diagram below.

    This indicates that you have not opted for your child to have injection in the right arm.

6) I have other queries/issues. What should I do?

  • Please send your queries/issues to HPB_Mailbox@hpb.gov.sg or call Health Line (1800 223 1313). Please provide the information in your email/call:
  • -Child's NRIC/BC/FIN and Name
  • -Child's School
  • -Parent's NRIC/BC/FIN and Name
  • -Steps and Screenshots of the error encountered